The truth is that when you are buying either a mattress or any other furniture or general product, you are not even considering about returning them. However, sometimes, you just don’t feel comfortable sleeping on the mattress that you bought. So, you start considering returning a mattress.
What you need to know to buy the best mattress for you.
One thing is for sure – you are not alone. In fact, about 12% of customers who bought a mattress just like you end up returning it. Nevertheless, 10% of customers weren’t happy with their purchase in the first place. However, the returning policies were a bit dubious and unclear, so these customers ended up keeping their mattresses.
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So, when you are considering about returning a mattress, make sure that you have a very clear idea about the next 5 things:
#1: The Return Policy Duration:
The truth is that the duration of a return policy changes from store to store. This is why you need to pay attention. The base duration of the privacy policy is 30 days. So, this means that you have up to 30 days to ask for a return. Nevertheless, you also need to know that some companies are willing to offer you 60 days, 90 days, and even 120 days of duration. According to these companies, your body takes time to adapt to the new mattress and with this long testing period, you can be sure to decide about if the mattress you chose is or is not the best for you.
Check out our Leesa Vs. Tempur-Pedic mattress comparison.
#2: Exchange Policy:
The truth is that if you bought a mattress and you ended up with one that doesn’t fit your needs, you don’t want to simply return it; you may want to exchange it. So, you will be glad to know that most retailers allow you to exchange the mattress you bought. However, with most of them, you can only do this once.
Since not all retailers allow you to return a mattress but they only allow you to exchange it, you may check if you have other options that you like at their stores. In the worst case scenario that you don’t like the first mattress you buy, you still have the option to choose a different one that you also like.
#3: Money Back Policy:
When returning a mattress, some people were so unhappy with the retailer services that they just want their money back and buy a new mattress in a different store. If you’re in this position, we are sorry to inform you that only about 50% of the retailers offer a kind of money back policy. We say a kind because you won’t be able to get your money back. Instead, you will get a credit in the store for the same amount.
In case the retailer you bought your mattress has a good money back policy, you also want to know that returning transportation or restocking fees will be paid by you. These can be anywhere between $50 and $500.
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#4: Returning A Mattress Expenses:
While you may not have been happy with the mattress that you paid for, the truth is that you will have some expenses to return it. Like we just mentioned above, these can vary between $50 and $500.
#5: Terms And Conditions:
When returning a mattress, you need to ensure that it complies with all the rules or the retailer may not accept the return. You need to have the mattress clean and without any smolders or tears. So, one of the best things you can do is to use a mattress protector while you are still testing it to see of the mattress fits you.
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