In case you live in Florida, Georgia or Texas, you know you have a lot of retailers where you can find high-quality mattresses that can suit your needs. However, one of the best retailers that you can check out is Mattress One. After all, they have a wide variety of mattresses for all kinds of tastes and you can be sure that you will like the wide variety of brands they have.
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However, and when it comes to expensive items that you buy like mattresses, you want to ensure that in case you don’t like the mattress that you can easily return it or change it for a new one. So, you should make sure to check out the Mattress One return policy works so that you know exactly what you can expect from the company.
Usually, most return policies are a bit complicated and this is also the case of the Mattress One return policy. So, we decided to write this post so that you can easily see everything they will do and won’t do in case you don’t like the mattress you buy at one of their stores.
Mattress One Return Policy
In case you decide to buy a mattress at Mattress One, you can expect to have 120 nights to try it. The company wants to make sure that you are certain that you chose the best mattress for you so that you can have a good night sleep night after night. So, they have a 120-day in-home trial that allows you to do a free test drive at your own home. However, in case you feel that you didn’t buy the right mattress for you (either because it is too soft or too firm), all you need to do is to call the Mattress One customer support team and let them know within 120 days of your purchase. While you can’t simply return your mattress and get your money back, you can exchange it for a new one for one time only. You can either choose a mattress of the same price and it will be a simple exchange of a mattress for a mattress or you can choose a higher priced mattress and you just pay the difference. In case you decide to exchange the mattress for a lower-priced mattress, you won’t be able to get a refund on the difference or even a store credit.
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According to the Mattress One return policy, you will also need to pay the transportation fee of $129.99. This affects all exchanges without exceptions.
Since there are a lot of people who, along with a new mattress, also buy other things such as mattress protectors, frames, adjustable beds, pillows, box springs/foundations, floor models, among others, you need to be aware that these aren’t included on their 120 days in-home trial. In addition, if you buy your new mattress when it is under current promotions or sales, you won’t be able to exchange it either.
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When after sleeping on your new mattress you find it uncomfortable and you want to exchange it, you need to make sure that it is free from soils and stains as well as it still needs to include the Law Tag.
According to Mattress One return policy, you can also cancel an order but only on the date of delivery, prior to you receiving the mattress. Be aware that all cancellations are subjected to a 20% cancellation fee. However, in case you accept the mattress, you won’t be able to get a refund. You only have the option to exchange the mattress for a new one, one time only.
