When you are looking to buy a new mattress, one of the best stores that you can check is Macy’s. After all, they have a wide variety of mattresses and their prices are competitive. However, before you make such a purchase, you better make sure that you know exactly what you can expect from Macy’s mattress return policy.
Discover the best mattresses for you.
While when you are about to buy a new mattress you’re not considering returning it, the truth is that you may not like it when you sleep on it or it may even be damaged when it finally arrives at your home.
Macy’s Mattress Return Policy
One of the things that Macy’s recommends you to do is to give the mattress some time. The truth is that it may take some time for your body to adapt to a new mattress and they just want to make sure that you don’t return a mattress that could end up being a good mattress for you. So, according to Macy’s mattress return policy, you can easily contact Macy’s within 60 days after receipt and simply schedule the return. In case you prefer to schedule a one-time re-selection, you also have this option with Macy’s. However, if this is your choice, make sure that you contact them and schedule the re-selection within 10 days of your call.
In case you simply want to return your mattress to Macy’s, you need to ensure that the bedding is free of stains, unsoiled, and undamaged.
If you bought your Mattress and you joined the WORRYNOMORE® Protection plan, these fees will also be returned to you as long as you return the complimentary mattress pad as well. Nevertheless, you are not free from expenses when you want to return your mattress to Macy’s. The truth is that the delivery fee is non-refundable and you’ll have two additional charges: a 15% preference fee and an $85 pick up fee.
Make sure to check out the best mattresses for stomach sleepers.
Now that you already know the general Macy’s mattress return policy, you need to understand that their policy may change a bit depending on the mattress that you bought in the first place.
- In case you bought a Tempur-Pedic mattress, you have 90 days to return your mattress. In case you either want to return it or you simply want to schedule a one-time selection, you can then contact Macy’s customer service within 90 days. In terms of the fees, they are the same we mentioned above.
Take a look at the most affordable innerspring mattresses.
- In case you bought an iComfort mattress, you have a bit more time to test your new mattress. With iComfort mattresses, you can return them up to 120 days after you bought them. This will give you all the time your body needs to adjust and for you to see if you can have a good night sleep. Just like with the Tempur-Pedic mattresses, with the iComfort mattresses, you can either return them or schedule a one-time selection. The fees are also the same.
- In case you bought a Direct Ship mattress, you have 60 days to return it for preference reasons. However, these mattresses are directly shipped from their vendors to your home. So, you just can’t return them yourself to any furniture galleries or to the store. All surcharges and shipping fees are non-refundable.
