Helix Mattress Return Overview: 2 Things To Keep In Mind

If you just decided to buy a new mattress at Helix Mattress, before you do so, you may want to check a couple of things. While Helix Mattress is a good overall company, it really pays off to see how the Helix Mattress return policy actually works. After all, you are about to spend a little fortune on a new mattress and the last thing you want is to want to return it and you just don’t know how or what to expect.

What do you need to know about mattresses before you buy one?

So, here are two things that you need to consider about the Helix Mattress return policy:

#1: The Trial Period And Guarantee:

One of the best things about buying a new mattress at Helix Mattress is that you will be able to try it out for 100 nights. The company offers this trial period for every mattress they sell. After all, the adjustment f your body to a new mattress may not be as simple or easy as you might think and it may take you a while. So, you have 100 days to try the mattress out and see if you can comfortably sleep on it and have all the support that you need to have a restful and good night sleep.

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So, in case you’re not happy with the mattress you bought, you can simply return it within these 100 days trial. Then, you have two options: you can either choose to get a full refund of the amount you paid, or you can decide to exchange the mattress for a new one. If this is what you prefer, you need to know that even though you can exchange for a mattress of a different size, the firmness configurations need to be the same.

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To start your Helix Mattress return process, you just need to send an email to the company and you should include specific data such as your full name as well as a brief description of the reason why you are returning the mattress. Then, you within one or two business days, you should be contacted by Helix Mattress so you can arrange the removal date. In what concerns the refund, after it is issued, you can expect the money to show up in your account within 5 to 7 business days.

In case you are wondering about what Helix Mattress does to returned mattresses, you’ll be glad to know that they won’t be put up for sale again. Instead, they will either be donated to charity or they recycle them.

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#2: The Warranty:

All mattresses sold by Helix Mattress come with a 1-year warranty. So, you see how they trust their mattresses as well as in their durability.

The warranty coverage begins on the purchase data and will only end in 10 years from that date. In case there is any defect on the mattress, Helix Mattress can either repair it or replace it.