Mattresses Return Policies – Mattressist.com https://www.mattressist.com Memory Foams Wed, 22 Sep 2021 15:50:33 +0000 en-US hourly 1 https://wordpress.org/?v=5.8.2 https://www.mattressist.com/wp-content/uploads/2017/02/Logomakr_8nIE9q-150x150.png Mattresses Return Policies – Mattressist.com https://www.mattressist.com 32 32 How Does The Mattress Firm Return Policy Work? https://www.mattressist.com/mattress-firm-return-policy/ https://www.mattressist.com/mattress-firm-return-policy/#respond Tue, 11 May 2021 09:37:04 +0000 http://www.mattressist.com/?p=523 When you are looking for the best mattress for you, one of the things that you should do is to check the different mattresses across a wide variety of retailers. […]

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When you are looking for the best mattress for you, one of the things that you should do is to check the different mattresses across a wide variety of retailers. The truth is that while in one retailer you may find one brand, on a different retailer you may find other brands that best suit your needs. Besides, the prices can also vary as well as the sizes available. Last but not least, you need to make sure that you check out each one of the mattress retailers return policy.

Mattress-Firm-return-policy

Discover the top memory foam mattresses.

One of the things that you need to understand is that while you may try out a mattress in a store, only when you sleep on it you can be sure if the mattress is a good fit or not. So, you should definitely check out the Mattress Firm return policy.

Mattress Firm Return Policy

As a big company. Mattress Firm has a wide variety of mattresses to choose from. This includes different brands, sizes, and prices. So, we decided to take a closer look at the Mattress Firm return policy and tell you exactly what you can expect from the company in case you buy a mattress from them and you want to return it.

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According to the Mattress Firm return policy, you will have a 120-night sleep trial. This means that once you decide to buy a new mattress and it is delivered to your home, you have 120 nights to sleep on it and decide if you like it or if you want to return it. They allow you 3 months of testing because it is never easy for your body to adapt to a new mattress. So, during this trial period, you can know if the mattress was actually a good or a bad choice for you. You also have to sleep on it for at least 30 nights to ensure that your body had the time to adapt.

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In case you’re not happy with the mattress between 30 and 120 days after delivery, you are entitled to one return or/and one exchange per purchase.

Mattress-Firm-inside-store

In case you still want to buy a mattress and prefer to exchange it, you will need to pay a fee of $79.99. This fee can be $99.99 in some special markets. However, Mattress Firm understands that you may not be happy with your mattress at all and that you simply want to return it. If this is where you are standing, you need to know that according to the Mattress Firm return policy, you will need to pay a returning fee of the same amount ($79.99 or $99.99 in some special markets), but you will also need to pat a restocking fee. This last fee is equal to 10% of the purchase price of your original mattress and it can’t exceed $250. Please notice that if you live in Hawaii, you won’t need to pay the restocking fee.

Take a look at the top bamboo pillows. 

According to the Mattress Firm return policy, there are also some exceptions to these fees. If you bought a Purple or a tulo mattress, you won’t need to pay either the redelivery or the restocking fee.

Matress-Firm---outside-store

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To ensure that Mattress Firm accepts both the exchange and the return of the mattress, it needs to be good as new, cleaned, not stained, and not damaged. So, what the company advises is for you to use a waterproof mattress protector during the 120 nights trial period. In addition, make sure that you don’t remove the law tag from either the foundation or the mattress or you will be terminating with the 120 nights trial period.

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Helix Mattress Return Overview: 2 Things To Keep In Mind https://www.mattressist.com/helix-mattress-return/ https://www.mattressist.com/helix-mattress-return/#respond Thu, 02 Aug 2018 10:47:38 +0000 http://www.mattressist.com/?p=541 If you just decided to buy a new mattress at Helix Mattress, before you do so, you may want to check a couple of things. While Helix Mattress is a […]

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If you just decided to buy a new mattress at Helix Mattress, before you do so, you may want to check a couple of things. While Helix Mattress is a good overall company, it really pays off to see how the Helix Mattress return policy actually works. After all, you are about to spend a little fortune on a new mattress and the last thing you want is to want to return it and you just don’t know how or what to expect.

Helix-Mattress-return

What do you need to know about mattresses before you buy one?

So, here are two things that you need to consider about the Helix Mattress return policy:

#1: The Trial Period And Guarantee:

One of the best things about buying a new mattress at Helix Mattress is that you will be able to try it out for 100 nights. The company offers this trial period for every mattress they sell. After all, the adjustment f your body to a new mattress may not be as simple or easy as you might think and it may take you a while. So, you have 100 days to try the mattress out and see if you can comfortably sleep on it and have all the support that you need to have a restful and good night sleep.

Helix-Mattress-arriving-home

Discover the best mattresses for stomach sleepers.

So, in case you’re not happy with the mattress you bought, you can simply return it within these 100 days trial. Then, you have two options: you can either choose to get a full refund of the amount you paid, or you can decide to exchange the mattress for a new one. If this is what you prefer, you need to know that even though you can exchange for a mattress of a different size, the firmness configurations need to be the same.

Why is memory foam being used on mattresses? 

To start your Helix Mattress return process, you just need to send an email to the company and you should include specific data such as your full name as well as a brief description of the reason why you are returning the mattress. Then, you within one or two business days, you should be contacted by Helix Mattress so you can arrange the removal date. In what concerns the refund, after it is issued, you can expect the money to show up in your account within 5 to 7 business days.

try-Helix-Mattress-at-home

In case you are wondering about what Helix Mattress does to returned mattresses, you’ll be glad to know that they won’t be put up for sale again. Instead, they will either be donated to charity or they recycle them.

Discover the top-rated innerspring mattresses under $500. 

#2: The Warranty:

All mattresses sold by Helix Mattress come with a 1-year warranty. So, you see how they trust their mattresses as well as in their durability.

The warranty coverage begins on the purchase data and will only end in 10 years from that date. In case there is any defect on the mattress, Helix Mattress can either repair it or replace it.

Unpacking-Helix-Mattress

With the Helix Mattress warranty, you are covered in the following defects:

  • physical flaws that cause the material to crack or split
  • deterioration of 1” or more o the surface of the mattress
  • defects related to the cover and zipper.

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How To Return Leesa Mattress: 3 Things To Consider https://www.mattressist.com/how-to-return-leesa-mattress/ https://www.mattressist.com/how-to-return-leesa-mattress/#respond Thu, 02 Aug 2018 10:44:43 +0000 http://www.mattressist.com/?p=535 When you are searching for a good mattress, you will probably end up discovering Leesa mattresses. The truth is that Leesa mattresses are very good. They are made of the […]

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When you are searching for a good mattress, you will probably end up discovering Leesa mattresses. The truth is that Leesa mattresses are very good. They are made of the best materials and you can expect not only a great comfort as well as an optimal support during the entire night. In addition, they tend to last for a very long time in great conditions. So, even though Leesa mattresses may be a bit expensive for some people, the truth is that they are worth every penny.

how-to-return-Leesa-mattress

Get the perfect mattress for you. 

Nevertheless, and no matter how good a mattress may be for someone, you may end up not liking the Leesa mattress at all. So, here are 3 things to consider about how to return Leesa mattress:

#1: Leesa Mattress Return Policy:

According to Leesa mattress return policy, you have the chance to use their mattresses up to 100 nights for free. What the company advises is that you should try to use it at least for 30 nights because it may take you a while to adapt to the new mattress. Then, in case you don’t like it at all, here’s how to return Leesa mattress: call the company, explain you don’t like it, and coordinate a pick-up date and time. You will also be able to get a refund for the full price you paid. Please notice that if you live in Hawaii or Alaska, you will need to pay a $100 fee for mattress returns.

Leesa-mattress-showroom

Should you opt for a natural latex mattress?

One of the things that tend to bother a lot of people when they are looking for how to return Leesa mattress is to discover how they can actually ship a mattress. So, in order to answer your question, you don’t have anything to worry about. Leesa knows that you just can’t put the mattress back into the same box that you opened. So, you will arrange a date and time with them and they will pick it up for you.

#2: Leesa Mattress Warranty:

Along with a good return policy, Leesa mattress also offers their customers a warranty of 10 years on their mattresses. This only shows that they are confident their mattresses last for a very long time.

trying-out-Leesa-mattress

Should you buy a Leesa or a Casper mattress?

Within this time period, in the case of your Leesa mattress shows a defect, the company will either repair it or replace it. Please notice that this warranty only works for the original purchaser of the mattress and the mattress needs to have been bought from Leesa Sleep, LLC.

In case you live outside the US, Canada or UK, you won’t be able to take advantage of the 10 years warranty or of the 100 nights free trial.

Discover which one is better: Leesa mattress or Tempurpedic mattress. 

#3: Buying A Leesa Mattress On Amazon:

unpacking-Leesa-mattress

As you know, many people love to shop on Amazon. After all, you can find everything you need there. So, one of the best things about Leesa mattresses is that you can also buy them there without any problems.

In case you just bought your Leesa mattress on Amazon and you don’t know how to return Leesa mattress, the process is very simple. You need to begin the return process on Amazon.com directly.

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How Does The Sleep Number Return Policy Work? https://www.mattressist.com/sleep-number-return-policy/ https://www.mattressist.com/sleep-number-return-policy/#respond Thu, 02 Aug 2018 10:41:14 +0000 http://www.mattressist.com/?p=529 When you are looking to improve your sleep quality, one of the things that you need to know is that you may need to replace your mattress. After all, a […]

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When you are looking to improve your sleep quality, one of the things that you need to know is that you may need to replace your mattress. After all, a mattress gets degraded after a few years and it needs to be replaced. The truth is that your productivity at work and even your health can be affected when you don’t have a good night sleep. So, if you are searching for a good mattress, you need to make sure that you check the return policy of the retailer where you are buying it. The truth is that many people don’t like the mattress after they try it at home and this can also happen to you. So, knowing what you can do and what to expect from the retailer is very important or you may end up losing a lot of money.

Sleep-Number-return-policy

Sleep Number Return Policy

A good place to buy a new mattress is at Sleep Number. They have a wide variety of brands to choose from and their prices are good. So, it’s worth to check them out. However, how does the Sleep Number return policy work?

Discover everything you need to know about buying a new mattress.

According to the Sleep Number return policy, you will get a 100-night free trial to try out your new mattress. The company understands that your body needs time to adapt to the mattress and 100 days is more than enough to do it. So, you have 100 nights to try out the mattress at the comfort of your own home without any problems.

Sleep-Number-inside-the-store

So, what happens if you’re not able to sleep well using your new mattress? According to the Sleep Number return policy, in case you’re not happy with the mattress you bought, you just need to call them and tell them about how you feel. The first thing they will try to do is to help improve your comfort. However, if you still can’t get a good night sleep, they will then authorize a return.

Discover what you need to consider when returning a mattress.

While many mattress retailers won’t allow you to return the mattress and you are only able to exchange it, this is not what happens with Sleep Number. The truth is that when you’re not happy with the mattress, you can return it. In terms of the expenses, you will need to pay both the original delivery fees as well as the return shipping fees.

Sleep-Number-store-front

Discover what happens to your returned mattress. 

The Sleep Number return policy is one of the best on the market. While they only offer 100 nights trial when other companies offer 120 nights trial, the truth is that they do accept returns and you can get your money back when you’re not happy. And this is hard to find. Nevertheless, there are some conditions for this to occur. Not all mattresses are included in Sleep Number 100 nights trial. The items that aren’t included are the Factory Outlet sets, bases, and mattresses, refurbished, display, and demo, and sets, bases, and mattresses that you got in exchange for original 100 nights trial products. In case you bought upholstered collection furniture or FlexFit™ adjustable bases along with your mattress, you need to know that you can’t either return or exchange these ones.

trying-out-a-mattress---Sleep-Number

These are the best mattresses for you if you’re a stomach sleeper.

When you want to return or exchange a mattress you bought at Sleep Number, it has to be authorized by them within 30 days. As soon as they get the mattress and carefully inspect it to see if everything is as it should, you will be reimbursed the purchase price. Remember that the shipping and delivery fees are non-refundable.

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What Happens To Mattresses That Are Returned? https://www.mattressist.com/what-happens-to-mattresses-that-are-returned/ https://www.mattressist.com/what-happens-to-mattresses-that-are-returned/#respond Thu, 02 Aug 2018 10:24:38 +0000 http://www.mattressist.com/?p=511 Buying a new mattress is no easy task. So, it shouldn’t be much of a surprise that many people end up returning the mattresses they bought. The truth is that […]

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Buying a new mattress is no easy task. So, it shouldn’t be much of a surprise that many people end up returning the mattresses they bought.

what-happens-to-mattresses-that-are-returned

The truth is that most mattress retailers tend to offer some kind of experimental period that can go between 30 to 120 days. During this time, you can try out the mattress at your own home and then return it in case you are not happy with it. But what happens to mattresses that are returned?

Discover how to choose the best mattress for you. 

One thing that you need to know is that what happens to mattresses that are returned varies from company to company. In fact, some mattress retailers won’t simply allow you to return the mattress and getting a full refund. Most of the will give you a one-opportunity to exchange the mattress that you bought for a new one. However, in case the price that you need to pay for the new mattress is lower, in some cases, they won’t also give you the difference back.

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The truth is that it can be very hard to return a mattress that you bought. Besides the fact that it needs to contain no stains, no damage, and it still needs to have the law tag, you may still need to pay for the fees for the transportation, handling, or even the exchange.

The ultimate comparison between Casper and Tempurpedic mattress.

One of the things that you can expect from most retailers when you want to return your mattress is that they will do the pick-up and delivery of the new mattress for a fee. So, you don’t need to worry about packaging the mattress as it was when it first arrived at your home.

With all this said, what happens to mattresses that are returned?

disposing-mattresses

As we already mentioned, this varies from company to company. In some cases, mattress retailers won’t sell the mattress again in case you return it. Casper, for example, states that all the returned Casper mattresses are either ethically recycled or they are donated to a local charity. So, after Casper receives the returned mattress, they carefully inspect it and wash if it’s necessary. Casper is not the only mattress company doing this. In fact, the first option of most mattress companies is to donate the returned mattresses to local organizations, charities, and housing facilities. However, when that is not possible, they recycle the mattresses in a friendly way. 

Some other mattress companies take the returned mattresses and use them for customer demonstrations or for displaying in their stores.

recycling-mattresses

Should you choose a Leesa to a Loom & Leaf mattress?

Nevertheless, there are also mattress companies who clean the returned mattresses and put them up for sale again. The truth is that if you think about it, some mattress companies make you pay a restocking fee. So, this ultimately means that they will put the mattress up for sale again. While we just can’t know if they will sell it at the same price and under new condition or in a special sale where they are clear about the fact that the mattress has been returned, there are companies that opt for this solution.

Discover the best innerspring mattresses under $500. 

Buying a mattress is an expensive purchase and it pays to be careful. So, before you buy a new mattress, you need to ensure that you check the companies return policy to see what you can expect from them.

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How Does The US Mattress Return Policy Work? https://www.mattressist.com/us-mattress-return-policy/ https://www.mattressist.com/us-mattress-return-policy/#respond Thu, 02 Aug 2018 10:21:35 +0000 http://www.mattressist.com/?p=505 Choosing a good mattress for you is never an easy task. The truth is that no matter how many retailers you visit, how many different mattresses you try out in […]

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Choosing a good mattress for you is never an easy task. The truth is that no matter how many retailers you visit, how many different mattresses you try out in the stores, you never know if the mattress will suit you until you take it home with you to try it out. However, that means paying for a mattress that you don’t know if it will suit you. But these are the rules of the game and you need to know how to play it. So, you need to ensure that you know the US Mattress return policy in detail before you even buy a new mattress from them. After all, in case you don’t like the mattress that you bought, you need to know what you can do about it to solve the problem.

US-Mattress-return-policy

Take a look at the best memory foam mattresses in 2018.

US Mattress Return Policy

If there is something that we need to tell you about the US Mattress return policy up front is that all mattresses purchases are non-refundable. So, ultimately, this means that you won’t get your money back in case you’re not happy with the mattress that you bought. However, they have an exchange program that allows you to exchange your mattress for a new one.

US-Mattress---buying-a-mattress

Take a look at the top natural latex mattresses in 2018.

According to the US Mattress return policy, you have up to 120 days after delivery to make an exchange of your mattress. However, there are limitations to the exchange process as well. The truth is that at US Mattress, you can exchange the mattress you bought for any other you want. In case the price of the new one is lower, you won’t get a refund of the difference, in case the new one is more expensive, you will need to pay for the difference, and in case the price is the same, you’re all good. Besides the price limitations, you need to be aware that according to the US Mattress return policy, the exchanges are limited to one per customer and the size of the mattress needs to be the same. So, in case you bought a queen mattress and you want to exchange it for a double twin, you won’t be able to do it at US Mattress.

Make sure to read our unbiased Novosbed mattress review.

In case you decided to buy a custom size mattress, you need to understand that according to the US Mattress return policy, there are no exchanges granted. After all, this mattress size was produced specifically for you and they won’t do the exchange. 

US-Mattress---mattresses-for-the-family

Looking for an adjustable bed?

So, what about expenses or fees?

At US Mattress, when you want to exchange your mattress for a new one (and considering that you are complying with all their rules expressed in the US Mattress return policy), you will need to pay a $139 processing fee. However, in case you bought a Tempurpedic, a Vispring or a Hästens mattress, you won’t need to pay this fee at all.

What about if the bed set arrived damaged at your home?

US-MAttress-inside-store

When this happens, you don’t have anything to worry about. After all, you just need to take note of the damage on the shipper’s receipt and call the company so that you can sort things out quickly. There won’t be any charges for you.

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How The Mattress One Return Policy Works https://www.mattressist.com/mattress-one-return-policy/ https://www.mattressist.com/mattress-one-return-policy/#respond Thu, 02 Aug 2018 10:18:19 +0000 http://www.mattressist.com/?p=498 In case you live in Florida, Georgia or Texas, you know you have a lot of retailers where you can find high-quality mattresses that can suit your needs. However, one […]

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In case you live in Florida, Georgia or Texas, you know you have a lot of retailers where you can find high-quality mattresses that can suit your needs. However, one of the best retailers that you can check out is Mattress One. After all, they have a wide variety of mattresses for all kinds of tastes and you can be sure that you will like the wide variety of brands they have.

mattress-one-return-policy

Discover the top mattresses for the best night sleep.

However, and when it comes to expensive items that you buy like mattresses, you want to ensure that in case you don’t like the mattress that you can easily return it or change it for a new one. So, you should make sure to check out the Mattress One return policy works so that you know exactly what you can expect from the company.

Usually, most return policies are a bit complicated and this is also the case of the Mattress One return policy. So, we decided to write this post so that you can easily see everything they will do and won’t do in case you don’t like the mattress you buy at one of their stores.

Mattress One Return Policy

Mattress-One-inside-store

In case you decide to buy a mattress at Mattress One, you can expect to have 120 nights to try it. The company wants to make sure that you are certain that you chose the best mattress for you so that you can have a good night sleep night after night. So, they have a 120-day in-home trial that allows you to do a free test drive at your own home. However, in case you feel that you didn’t buy the right mattress for you (either because it is too soft or too firm), all you need to do is to call the Mattress One customer support team and let them know within 120 days of your purchase. While you can’t simply return your mattress and get your money back, you can exchange it for a new one for one time only. You can either choose a mattress of the same price and it will be a simple exchange of a mattress for a mattress or you can choose a higher priced mattress and you just pay the difference. In case you decide to exchange the mattress for a lower-priced mattress, you won’t be able to get a refund on the difference or even a store credit.

Take a look at the best natural latex mattresses in 2018.

According to the Mattress One return policy, you will also need to pay the transportation fee of $129.99. This affects all exchanges without exceptions.

Mattress-One-truck

Since there are a lot of people who, along with a new mattress, also buy other things such as mattress protectors, frames, adjustable beds, pillows, box springs/foundations, floor models, among others, you need to be aware that these aren’t included on their 120 days in-home trial. In addition, if you buy your new mattress when it is under current promotions or sales, you won’t be able to exchange it either.

Check out the best pillows for side sleepers as well as the best pillows for stomach sleepers.

When after sleeping on your new mattress you find it uncomfortable and you want to exchange it, you need to make sure that it is free from soils and stains as well as it still needs to include the Law Tag.

Mattress-One-store-front

According to Mattress One return policy, you can also cancel an order but only on the date of delivery, prior to you receiving the mattress. Be aware that all cancellations are subjected to a 20% cancellation fee. However, in case you accept the mattress, you won’t be able to get a refund. You only have the option to exchange the mattress for a new one, one time only.

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How Does The Ashley Furniture Mattress Return Policy Work? https://www.mattressist.com/ashley-furniture-mattress-return-policy/ https://www.mattressist.com/ashley-furniture-mattress-return-policy/#respond Thu, 02 Aug 2018 10:15:33 +0000 http://www.mattressist.com/?p=492 When you are searching to buy a good mattress, one of the best retailers that you can check is Ashley Furniture. After all, they have a wide variety of mattresses […]

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When you are searching to buy a good mattress, one of the best retailers that you can check is Ashley Furniture. After all, they have a wide variety of mattresses and you even end up finding the perfect furniture for a new bedroom decor.

Ashley-Furniture-mattress-return-policy

Discover the best mattress type for you. 

However, before you actually buy a new mattress, you want to make sure that you know what you can expect from Ashley Furniture mattress return policy. Usually, mattress return policies tend to be a bit complicated so we decided to summarize everything here so that you can know exactly what the Ashley Furniture mattress return policy says.

Ashley Furniture Mattress Return Policy

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Just like most retailers, Ashley Furniture tells their customers that they should give some time for their bodies to adapt to the new mattress. The truth is that this period can vary between 2 to 4 weeks, according to the retailer.

So, what Ashley Furniture asks their customers to do is to sleep on the mattress for at least 30 nights before you decide to reselect a new one of the same or higher value. 

According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. In case you’re not happy with it within this period of time, you just need to get in touch with Ashley Furniture in order to schedule a pick-up. As soon as you call the retailer’s customer care team, you will be asked if you want to reselect a mattress. However, you need to understand that you only have this option once.

In case you bought a Tempur-Pedic mattress, while the mattress return policy is the same, Ashley Furniture says that the contact number is different because these mattresses are a bit different. So, they have specialists to help you achieve a good night sleep on these particular mattress brand.

Ashley-Furniture---inside-the-store

Discover the Casper Sleep Memory Foam Mattress – bed in a box. 

Here are some details about the fees and non-refundable items you may have bought along with your new mattress at Ashley Furniture:

  • Foundations, sheets, mattress protectors, power bases, and opened pillows and not eligible for refund or reselection due to health regulations.
  • Adjustable bases, frames, and mattresses foundations can’t be returned.
  • In case you want to qualify for a reselection, you need to make sure that your mattress is covered with a mattress protector.

Ashley-Furniture-room-decor

Here are some ideas to improve sleep quality.

  • Since not all mattresses are the same, you will be the one responsible for the difference in the prices between the original mattress and the one you reselect.
  • The original delivery fee is non-refundable.
  • When you reselect a mattress, you need to know that you will need to pay a $99.95 fee for the handling, inspection, and pick-up of both the original mattress and the delivery of the new one.

Discover the best pillows for stomach sleepers.

  • When you are returning your mattress, you need to ensure that the tag “Do not remove under penalty of law” is still there or Ashley Furniture may refuse to accept it.
  • In case your mattress arrives damaged, you should contact the customer support within 72 hours so that they can replace it.

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5 Things To Consider When Returning A Mattress https://www.mattressist.com/returning-a-mattress/ https://www.mattressist.com/returning-a-mattress/#respond Thu, 02 Aug 2018 10:12:00 +0000 http://www.mattressist.com/?p=486 The truth is that when you are buying either a mattress or any other furniture or general product, you are not even considering about returning them. However, sometimes, you just […]

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The truth is that when you are buying either a mattress or any other furniture or general product, you are not even considering about returning them. However, sometimes, you just don’t feel comfortable sleeping on the mattress that you bought. So, you start considering returning a mattress.

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What you need to know to buy the best mattress for you.

One thing is for sure – you are not alone. In fact, about 12% of customers who bought a mattress just like you end up returning it. Nevertheless, 10% of customers weren’t happy with their purchase in the first place. However, the returning policies were a bit dubious and unclear, so these customers ended up keeping their mattresses.

Like natural latex mattresses? Check out the best ones here. 

So, when you are considering about returning a mattress, make sure that you have a very clear idea about the next 5 things:

#1: The Return Policy Duration:

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The truth is that the duration of a return policy changes from store to store. This is why you need to pay attention. The base duration of the privacy policy is 30 days. So, this means that you have up to 30 days to ask for a return. Nevertheless, you also need to know that some companies are willing to offer you 60 days, 90 days, and even 120 days of duration. According to these companies, your body takes time to adapt to the new mattress and with this long testing period, you can be sure to decide about if the mattress you chose is or is not the best for you.

Check out our Leesa Vs. Tempur-Pedic mattress comparison.

#2: Exchange Policy:

The truth is that if you bought a mattress and you ended up with one that doesn’t fit your needs, you don’t want to simply return it; you may want to exchange it. So, you will be glad to know that most retailers allow you to exchange the mattress you bought. However, with most of them, you can only do this once.

Since not all retailers allow you to return a mattress but they only allow you to exchange it, you may check if you have other options that you like at their stores. In the worst case scenario that you don’t like the first mattress you buy, you still have the option to choose a different one that you also like.

#3: Money Back Policy:

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When returning a mattress, some people were so unhappy with the retailer services that they just want their money back and buy a new mattress in a different store. If you’re in this position, we are sorry to inform you that only about 50% of the retailers offer a kind of money back policy. We say a kind because you won’t be able to get your money back. Instead, you will get a credit in the store for the same amount.

In case the retailer you bought your mattress has a good money back policy, you also want to know that returning transportation or restocking fees will be paid by you. These can be anywhere between $50 and $500.

Which mattress to choose: a Saatva or a Casper? 

#4: Returning A Mattress Expenses:

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While you may not have been happy with the mattress that you paid for, the truth is that you will have some expenses to return it. Like we just mentioned above, these can vary between $50 and $500.

#5: Terms And Conditions:

When returning a mattress, you need to ensure that it complies with all the rules or the retailer may not accept the return. You need to have the mattress clean and without any smolders or tears. So, one of the best things you can do is to use a mattress protector while you are still testing it to see of the mattress fits you.

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Macy’s Mattress Return Policy Explained https://www.mattressist.com/macys-mattress-return-policy/ https://www.mattressist.com/macys-mattress-return-policy/#respond Thu, 02 Aug 2018 10:08:27 +0000 http://www.mattressist.com/?p=480 When you are looking to buy a new mattress, one of the best stores that you can check is Macy’s. After all, they have a wide variety of mattresses and […]

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When you are looking to buy a new mattress, one of the best stores that you can check is Macy’s. After all, they have a wide variety of mattresses and their prices are competitive. However, before you make such a purchase, you better make sure that you know exactly what you can expect from Macy’s mattress return policy.

Macys-mattress-return-policy

Discover the best mattresses for you.

While when you are about to buy a new mattress you’re not considering returning it, the truth is that you may not like it when you sleep on it or it may even be damaged when it finally arrives at your home.

Macy’s Mattress Return Policy

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One of the things that Macy’s recommends you to do is to give the mattress some time. The truth is that it may take some time for your body to adapt to a new mattress and they just want to make sure that you don’t return a mattress that could end up being a good mattress for you. So, according to Macy’s mattress return policy, you can easily contact Macy’s within 60 days after receipt and simply schedule the return. In case you prefer to schedule a one-time re-selection, you also have this option with Macy’s. However, if this is your choice, make sure that you contact them and schedule the re-selection within 10 days of your call.

In case you simply want to return your mattress to Macy’s, you need to ensure that the bedding is free of stains, unsoiled, and undamaged.

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If you bought your Mattress and you joined the WORRYNOMORE® Protection plan, these fees will also be returned to you as long as you return the complimentary mattress pad as well. Nevertheless, you are not free from expenses when you want to return your mattress to Macy’s. The truth is that the delivery fee is non-refundable and you’ll have two additional charges: a 15% preference fee and an $85 pick up fee.

Make sure to check out the best mattresses for stomach sleepers. 

Now that you already know the general Macy’s mattress return policy, you need to understand that their policy may change a bit depending on the mattress that you bought in the first place.

  • In case you bought a Tempur-Pedic mattress, you have 90 days to return your mattress. In case you either want to return it or you simply want to schedule a one-time selection, you can then contact Macy’s customer service within 90 days. In terms of the fees, they are the same we mentioned above.

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Take a look at the most affordable innerspring mattresses.

  • In case you bought an iComfort mattress, you have a bit more time to test your new mattress. With iComfort mattresses, you can return them up to 120 days after you bought them. This will give you all the time your body needs to adjust and for you to see if you can have a good night sleep. Just like with the Tempur-Pedic mattresses, with the iComfort mattresses, you can either return them or schedule a one-time selection. The fees are also the same.

  • In case you bought a Direct Ship mattress, you have 60 days to return it for preference reasons. However, these mattresses are directly shipped from their vendors to your home. So, you just can’t return them yourself to any furniture galleries or to the store. All surcharges and shipping fees are non-refundable.

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