When you are searching to buy a good mattress, one of the best retailers that you can check is Ashley Furniture. After all, they have a wide variety of mattresses and you even end up finding the perfect furniture for a new bedroom decor.
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However, before you actually buy a new mattress, you want to make sure that you know what you can expect from Ashley Furniture mattress return policy. Usually, mattress return policies tend to be a bit complicated so we decided to summarize everything here so that you can know exactly what the Ashley Furniture mattress return policy says.
Ashley Furniture Mattress Return Policy
Just like most retailers, Ashley Furniture tells their customers that they should give some time for their bodies to adapt to the new mattress. The truth is that this period can vary between 2 to 4 weeks, according to the retailer.
So, what Ashley Furniture asks their customers to do is to sleep on the mattress for at least 30 nights before you decide to reselect a new one of the same or higher value.
According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. In case you’re not happy with it within this period of time, you just need to get in touch with Ashley Furniture in order to schedule a pick-up. As soon as you call the retailer’s customer care team, you will be asked if you want to reselect a mattress. However, you need to understand that you only have this option once.
In case you bought a Tempur-Pedic mattress, while the mattress return policy is the same, Ashley Furniture says that the contact number is different because these mattresses are a bit different. So, they have specialists to help you achieve a good night sleep on these particular mattress brand.
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Here are some details about the fees and non-refundable items you may have bought along with your new mattress at Ashley Furniture:
- Foundations, sheets, mattress protectors, power bases, and opened pillows and not eligible for refund or reselection due to health regulations.
- Adjustable bases, frames, and mattresses foundations can’t be returned.
- In case you want to qualify for a reselection, you need to make sure that your mattress is covered with a mattress protector.
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- Since not all mattresses are the same, you will be the one responsible for the difference in the prices between the original mattress and the one you reselect.
- The original delivery fee is non-refundable.
- When you reselect a mattress, you need to know that you will need to pay a $99.95 fee for the handling, inspection, and pick-up of both the original mattress and the delivery of the new one.
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- When you are returning your mattress, you need to ensure that the tag “Do not remove under penalty of law” is still there or Ashley Furniture may refuse to accept it.
- In case your mattress arrives damaged, you should contact the customer support within 72 hours so that they can replace it.
